To manually install the anti-malware driver:
Look for Anti-Malware: Not installed or Disabled . To manually install the anti-malware driver: Look for
Ensure no other antivirus software is installed. Use the specific vendor's removal tool (e.g., McAfee, Symantec, or Sophos removal tools) to completely uninstall competing products. Reboot the machine. the driver stays offline.
# Check primary services sc query "Trend Micro Deep Security Agent" sc query "Trend Micro Solution Platform" (AMSP) # Check specific drivers (version 12.5 or earlier) sc query tmcomm sc query tmactmon sc query tmevtmgr Use code with caution. Copied to clipboard To manually install the anti-malware driver: Look for
Modern Windows Server 2019/2022 and Linux distributions with UEFI Secure Boot may block unsigned or improperly signed kernel drivers. If Trend Micro’s certificate is not trusted, the driver stays offline.