: A simple restart can often clear temporary authorization token failures or DNS timeouts. Advanced Troubleshooting (via SSH)
The Web Filter uses an external service (Zvelo) which requires a valid authorization token. These tokens expire every . If your DNS settings prevent the token from renewing, categorization will be disabled. : A simple restart can often clear temporary
After fixing the issue, back up your configuration immediately: If your DNS settings prevent the token from
For network administrators relying on Kerio Control (now part of GFI Software), few error messages are as confusing and disruptive as seeing your web filter refuse to work. You navigate to the section of the admin interface, expecting to see traffic being categorized and blocked according to your policies. Instead, you are greeted by a greyed-out dashboard, inactive rule sets, and the dreaded status indicators: Instead, you are greeted by a greyed-out dashboard,