The 6-activity Service Value Chain from ITIL 4 is replaced by an 8-activity Product and Service Lifecycle Model : Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
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A stronger focus on how human stakeholders actually experience value, moving beyond uptime and technical metrics. 2026 Certification & Module Roadmap The 6-activity Service Value Chain from ITIL 4
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