If the phone is unresponsive, try this physical button combination: Turn off the device completely. Press and hold the Volume Down buttons simultaneously.

Performing a hard reset on the Sony Ericsson Xperia neo V (MT11i)

He located the 'Volume Down' button on the side of the chassis.

Sony Ericsson Mt11i Hard Reset [DIRECT]

If the phone is unresponsive, try this physical button combination: Turn off the device completely. Press and hold the Volume Down buttons simultaneously.

Performing a hard reset on the Sony Ericsson Xperia neo V (MT11i)

He located the 'Volume Down' button on the side of the chassis.