Let’s walk through a typical agent interaction inside vicidial.php , highlighting AGC’s role.
return $audioData;
When a lead says "Call me in 30 days", AGC updates the vicidial_list callback date. Exactly 30 days later, the hopper generator re-injects that lead, and vicidial.php presents it to an agent with a note: "Follow up – previous interest." agc vicidialphp work
When an agent logs into the vicidial.php agent screen and initiates a call: Let’s walk through a typical agent interaction inside
Legacy agc work involved wrestling with X-Lite or Eyebeam softphones. Today, interesting projects are stripping the audio handling out of vicidial.php and handling it directly via WebRTC. This allows you to put the "dialer" inside a web browser tab with zero plugins, creating a seamless experience for remote agents. Today, interesting projects are stripping the audio handling
Sometimes AGC doesn’t behave as expected. Here’s how to debug:
The script operates as a dynamic, web-based application that coordinates several critical tasks: